AMSG is seeking a Facility Customer Service Representative to perform operational tasks and services in support of our customers at the Department of Veterans Affairs Acquisition Academy.

AMSG supports a variety of Department of Defense (DoD), Department of Veterans Affairs (VA), Defense Health Agency, Department of the Treasury, and Federal Trade Commission (FTC) programs and performance management services. We take pride in our great work environment and highly motivated company. Join our team of top talent in supporting the federal government!

General Description: The Facilities Management Support Customer Service Representative will work with the Veterans Affairs Acquisition Academy (VAAA) Facility Manager to assist in the day-to-day operations of the Academy. This includes front desk support, assisting in day-to-day building operations, and preparing classrooms for the next class.

Location: VAAA Academy – 7485 New Horizon Way Frederick, MD

Work Hours:  This is a full-time position  - Monday through Friday / 8am to 5pm with 1 hour lunch break

Specific Duties:

• Provide Front Desk Coverage
• Direct visitors to their destinations, and answer incoming calls
• Support VAAA efforts in the management of classrooms, breakout rooms, and meeting space, including setup/breakdown, ensuring the rooms are clean, working closely with IT, and stocking the room with supplies as needed for each class/meeting as needed
• Greet any visitors and students attending training at the VAAA
• Handle any requests received from visitors and students
• Perform a variety of other office tasks, such as faxing or emailing
• Handle mail per the Mailroom Standard Operating Procedure (SOP)
• Create VA temporary badges for visitors/students as needed
• Act as the point of contact for building visitors and inform the visit sponsor of the visitor’s arrival
• Facilitate contacting VAAA staff and/or IT staff in a variety of office tasks, faxing and emailing
• Maintain Seating Charts
• Maintain Phone List of VAAA employees and contractors
• Ensure classrooms are stocked with supplies prior to scheduled course offerings following Office of Registrar (OOR) standard practices
• Distribute course materials supplied for the training per the course requirement
• Report any building/classroom issues to the Registrar and Facility Manager
• Modify classroom set up in accordance with course manager/instructor requests
• Prepare student sign-in sheets and facilitate student sign-in and tracking
• Advise VAAA staff of issues that arise
• Perform operational duties as required to support students, instructors, and VAAA daily school operations
• Facilitate ad hoc data requests from VAAA staff

Requirements:

• Highschool Diploma or college degree
• Minimum of 3 years of related experience
• Ability to obtain and maintain and VA Public Trust
• Ability to pass a background investigation